TWW Services Ltd and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every TWW Services Web Page.
1. Site covered by this Privacy Statement
We may also provide social media features on our website that enable you to share TWW Services information with your social networks and to interact with TWW Services Ltd on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.
2. Collection of personal information
To serve you better and understand your needs and interests, TWW Services Ltd collects, exports and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your products, enter contests, participate in surveys or apply for a job at TWW Services Ltd, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we may ask you to provide additional sensitive personal information. This information will be used by our financial services providers in determining whether to extend your credit.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend’s e-mail address or mobile phone number and automatically send your friend a one-time message inviting your friend to visit the site. TWW Services Ltd uses and stores this information only for the purpose of sending this one-time message.
If you post, comment or share personal information, including photographs, to any public forum on an TWW Services site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor TWW Services Ltd have control over. TWW Services is not responsible for the personal information you choose to submit in these forums.
In addition to the information you provide, TWW Services Ltd may also collect information during your visit to our website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, click stream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with TWW Services Ltd websites or “powered by” websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. TWW Services Ltd may also use some of these Automatic Data Collection Tools in connection with certain emails sent from TWW Services Ltd and therefore may collect information using these tools when you open the email or click on a link contained in the email.
TWW Services Ltd also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information TWW Services Ltd collects from its commercial sources may be used along with the information TWW Services Ltd collects when you visit TWW Service’s websites. For example, TWW Services may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
3. How we use your information
The information TWW Services collects to understand your needs and interests helps TWW Services deliver a consistent and personalised experience. For example, TWW Services may use your information to:
- assist you in completing a transaction or order;
- prevent and detect security threats, fraud or other malicious activity;
- communicate with you about products and services
- provide service and support;
- update you on new services and benefits;
- provide personalised promotional offers;
- select content to be communicated to you;
- measure performance of marketing initiatives, ads, and websites “powered by” another company on TWW Services behalf
- allow you to participate in contests and surveys; and
- contact you regarding TWW Services’ products or services.
The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or TWW Services Ltd and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
4. How we share your information
TWW Services will not sell, rent or lease your personal information to others except as described in this Statement. TWW Services Ltd shares personal information in the following ways:
TWW Services Ltd retains service providers and suppliers to deliver complete products, services and customer solutions and to assist TWW Services Ltd with marketing and communication initiatives.
These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of TWW Services Ltd and may not use it for any purpose other than to carry out the services they are performing for TWW Services Ltd.
Except as described in this Statement, TWW Service Ltd will not share the personal information you provide to TWW Services with non-TWW Services third parties without your permission, unless to: (i) respond to duly authorised information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of TWW Services Ltd or its subsidiaries; or (v) protect the rights or personal safety of TWW Services Ltd employees and third parties on or using TWW Service’s property.
Circumstances may arise where, whether for strategic or other business reasons, TWW Services Ltd decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is TWW Service Ltd’s practice to seek appropriate protection for information in these types of transactions.
5. Children’s privacy
TWW Services Ltd does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.
6. Subscription communications
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
- Select the email “opt out” or “unsubscribe” line, or follow the opt-out instructions included in each email subscription communication.
- To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END”.
- Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.
Please beware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from TWW Services Ltd where accepting the communications is a condition of receiving the services.
7. Access to and accuracy of your information
TWW Services Ltd strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. TWW Services Ltd provides individuals with reasonable access to personal information that they provided to TWW Services Ltd and the reasonable ability to review and correct it or ask for anonymity, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to TWW Services Ltd you can return to the Web page where you originally submitted your data and follow the instructions on that Web page.
TWW Services Ltd takes seriously the trust you place in us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, TWW Services Ltd utilises appropriate physical, technical and administrative procedures to safeguard the information we collect.
When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, TWW Services Ltd subscribes to a fraud management service. This service gives you and TWW Services Ltd an extra level of security to guard against credit card fraud and to protect your financial data.
9. Changes to this statement
If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page. How TWW Services Ltd uses automatic data collection tools
The following sections provide additional information about commonly-used web technology tools.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. TWW Services Ltd or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalise information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on TWW Services Ltd’s behalf, or sites where our ads appear may give us access to information about your browsing behaviour, which we may use to personalise your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
- Session cookies do not stay on your computer after you close your browser
You can find information on popular browsers and how to adjust your cookie preferences at the following websites:
- Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
- Mozilla Firefox
From time to time, TWW Services Ltd will use Flash local shared objects (LSOs) to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser will not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website.
TWW Services Ltd and third-party Web pages and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on hp.com and websites “powered by” another company on TWW Service Ltd’s behalf. A Web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognise certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.
You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a Web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from TWW Services Ltd we may automatically collect personal information about you. For example, through Web beacons and personalised URLs embedded in these emails or newsletters, TWW Services Ltd can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded Web links, see below.